Yeah, I heard alot of complaints about their product support getting worse after the acquisition too.
yup I can confirm that. A few months ago I had a driver die on HD800s and coudln't get anyone to reply to any email or website contact form. at all. ever. luckily the deal made me whole. that was shortly after my TWS momentum buds went dead as well, and same thing.
They reps are super nice though when I meet them at CanJam. Their consumer-facing backoffice customer support function thought seems nonexistent