Please note, the Astell&Kern NOVUS, our latest collaboration with Empire Ears, has been delayed and expected to begin shipping to dealers around the end of June 2024.

Unfortunately not yet. I have been speaking directly to the Roon team about the issue. Was told their support and dev teams are aware of the issue and working on it. They are supposed to share an update soon.

I left a message for our global repair head. Once I have more info, I will follow up with a PM. It is currently the weekend in Korea, so I will need to wait until Monday for a response.

Unfortunately it cannot be user replaced. You would need to send it into Astell&Kern for replacement.

Just a printed quick start guide. That has been the case with every AK player since the brand launched.

Thank you for pointing that out. I reached out to the web team. A copy of the manual in PDF form is on the player itself. It can be accessed by connecting the player to a computer and looking in one of the folders on the player. I believe the folder is called SP3000T_Contents. When I get into...

It is Gorilla Glass

In the expanded player screen, press the music note icon in the top right of the screen to display current album.playing. I believe this is shown around page 21 or 22 of the manual.

press the mini player at the bottom of the screen and it will expand to the full screen player

Pricing and retail availability will be announced closer to release date, which is July 2024.

Roon Arc yes, but currently experiencing a log in issue that is also present on the SP3000. Roon team is aware and working on the issue. Will eventually be Roon Ready once Roon finishes testing and certification. When I spoke to the Roon team last week, they did not have an ETA on when they...

I am fairly certain the SP2000T is not currently compatible with Roon Arc. We have been rolling out support to more devices, but have encountered a weird bug on the SP3000 and SP3000T only in the last two versions released. Roon is currently looking into the issue for us and we are waiting for...

Wheel lock only works with screen off.

Still have been waiting for more info from Tidal regarding this issue. I will follow up again.

One of the components used in the SP3000 has been out of stock and on backorder from our supplier, so we had to temporarily suspended production on just the SP3000. Hoping to start back up soon.